I would greatly appreciate some help debugging a strange issue.

I’ve created a new page and added the [bps_directory] shortcode but it renders a blank page.

My default buddyboss members directory under the /members pages renders just fine, and I can also add a search form to that page which works as expected.

I’ve already tried disabling all the non-essential plugins but that didn’t help.

Can I maybe see some debug information in the logs to figure out what’s going wrong?

Hi Andrea,

Here’s the debug info:

Version	5.4.8
Platform	BuddyBoss Platform 2.3.3
Theme	BuddyBoss Child 1.0.0
Members index template	/themes/buddyboss-theme/buddypress/members/index.php
Members loop template	/plugins/buddyboss-platform/bp-templates/bp-nouveau/buddypress/members/members-loop.php
Form template(s)	/plugins/bp-profile-search/templates/members/bps-form-default.php

As far as I can tell, there are no JS errors in the console.

Thanks for the suggestion. I’ve tried that as well. The [bps_directory] still renders an empty page even on the twenty theme.

I found and solved it. Finally 🙂

It had to do with precisely what you write at the top of the custom directories page.

“Additional member directories may not work well with persistent cache plugins.”

Well, I can confirm that now.

I had Object Cache Pro running and once I disabled it the [bps_directory] came to life.

The solution is described here:
https://objectcache.pro/docs/ignoring-groups#excluding-groups

I had to add the following line to my WP_REDIS_CONFIG setting in wp-config.php:

'non_persistent_groups' => [
   'bp_pages',
],

Might be something to add to the documentation page if anyone else runs into this in the future.

Thanks for the help!