Troubleshooting

This page lists a few common problems with BP Profile Search and their possible causes. Don’t forget to check the Incompatible plugins page too!

Click on the topic title to show the topic content.

1. After submitting a search, the active filters (current search values) are not displayed under the Members Directory page title.

If the active filters are displayed when you activate a default WordPress theme (e.g. Twenty Thirteen), but are not when you activate your custom theme, probably your custom theme doesn’t include the bp_before_directory_members_content hook.

To add this hook to your custom theme, look at the file:

wp-content/plugins/buddypress/bp-templates/bp-legacy/buddypress/members/index.php

and locate the line:

<?php do_action( 'bp_before_directory_members_content' ); ?>

Now you have to add that line to the corresponding file in your custom theme.

2. The Add to Directory option does not work.

If the option Add to Directory works when you activate a default WordPress theme (e.g. Twenty Thirteen), but doesn’t work when you activate your custom theme, probably your custom theme doesn’t include the bp_before_directory_members_tabs hook.

To add this hook to your custom theme, look at the file:

wp-content/plugins/buddypress/bp-templates/bp-legacy/buddypress/members/index.php

and locate the line:

<?php do_action( 'bp_before_directory_members_tabs' ); ?>

Now you have to add that line to the corresponding file in your custom theme.