Hi,
i have followed the documentation to create a custom template (index-pa.php and members-loop-pa.php)for the directory.
My goal was to not have the usual filters tabs (all members, friends…).
For some weird reason the custom directory page does not seem to use the custom template. It keeps using the original one.
In the custom directory page i used the following text only:
[bps_display form=23638]
[bps_directory template=members/index-pa]
Note i am using buddyboss as my theme and the latest version of your plugin and wordpress. All my plugins are up-to-date.
I am happy to provide access to my staging env if need be.