Country Search not returning results

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  • #10956 Reply
    Duane Serfass
    Guest

    Hello, great plugin! We are having one issue though. When a user chooses “United States” in the country dropdown and hits search we receive no results..we have over 20,000 members in the US. If a user chooses “United States” and selects any other filter in the form, it will then return correct results. So it looks like it is not pulling all United States members as the only filter.

    Please advise, thank you!

    #10957 Reply
    andrea
    Keymaster

    Hello Duane,

    Could you send me a WP admin access to your test site, so I can look into the problem? You can share it privately using my Contact page.

    #10962 Reply
    andrea
    Keymaster

    For other interested readers, the problem was caused by a long query killed by the WP Engine hosting platform. WP Engine was able to correct the problem and the search is now working as expected.

    Thanks Duane for letting me access your test site!

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